Welcome to Schengen Holidays. Please read our Booking Conditions carefully before confirming your trip. These conditions set out the terms of your contract with us.

Your Holiday Contract

• Your contract begins once we issue a confirmation invoice.

• By booking, you confirm you’re at least 18 years old and authorized to accept these terms for all listed persons.

• The contract is subject to English law and jurisdiction.

Your Financial Protection

• We hold an Air Travel Organiser’s Licence (ATOL) issued by the Civil Aviation Authority (CAA).

• Our ATOL number is [Insert ATOL number].

• This ensures your money and repatriation are protected in case of our insolvency.

• Not all travel services are ATOL protected—please confirm at the time of booking.

Payment Terms

• Deposit: A non-refundable deposit is required at booking.

• Final Balance: Due 8 weeks before departure (or earlier if specified).

• Bookings made within 8 weeks of departure must be paid in full at the time of booking.

Your Holiday Price

• Prices may vary based on currency fluctuations, fuel surcharges, or government actions.

• Once you receive a confirmation invoice, the price is fixed unless changes are due to:

  • Currency changes

  • Government taxes or fees

  • Fuel/transportation cost increases

• No price increase within 20 days of departure.

If You Change Your Booking

• Minor changes (e.g., names, dates) can be made for a fee.

• Major changes may be treated as a cancellation and new booking.

• No changes allowed within 14 days of departure.

If You Cancel Your Booking

If you need to cancel, the following charges apply:

• All cancellations must be in writing by the lead passenger.

If We Change or Cancel Your Holiday

• We reserve the right to make minor changes at any time.

• Major changes (e.g., hotel downgrade, date changes) will be communicated ASAP.

• If we cancel, you’ll receive a full refund or alternative options.

Force Majeure

• Events beyond our control (e.g., war, terrorism, pandemics, natural disasters) may affect your booking.

• In such cases, we’re not liable for compensation but will assist you in rearranging your trip.

Special Requests

• Please inform us of any special requests (e.g., dietary needs, room preferences) at the time of booking.

• We’ll pass these to suppliers but can’t guarantee fulfillment.

Disabilities & Medical Issues

• Inform us of any disabilities or medical conditions before booking.

• We may require written confirmation of fitness to travel.

• We reserve the right to refuse bookings if we can’t meet your needs.

Travel Insurance

• Comprehensive travel insurance is mandatory.

• It should cover:

  • Trip cancellation

  • Medical expenses

  • Personal belongings

  • Repatriation

Travel Documents & Health Requirements

• You’re responsible for valid passports, visas, and vaccinations.

• Check with the Foreign Office or relevant embassy before travel.

• We’re not liable for refused entry or missed flights due to incomplete documents.

Flights

• Flight times are for guidance only; always reconfirm.

• Delays are the responsibility of the airline under EC Regulation 261/2004.

• We don’t offer compensation for flight delays but can assist with claims.

Accommodation & Facilities

• Hotels may close facilities (pools, gyms) seasonally or for maintenance.

• We try to inform you of any closures in advance but this isn’t always possible.

Complaints

• If you experience issues during your trip:

  • Inform local representatives or service providers immediately.

  • If not resolved, contact us within 28 days of return in writing.

• We aim to resolve complaints fairly and promptly.

Behaviour

• Disruptive or inappropriate behavior may result in removal from the trip.

• No refunds will be issued in such cases.

• You will be responsible for any damage caused.

Data Protection

• Your personal details are used to process your booking and for safety/security purposes.

• We comply with the Data Protection Act and GDPR regulations.

Our Liability

• We accept responsibility for services arranged by us.

• We do not accept liability for:

  • Third-party service failures

  • Events beyond our control

  • Injuries/damages resulting from your own actions or unrelated incidents.